FAQ

FAQ (Frequently Asked Questions)

Q:  I might be late for my reservation time...

A: If you are late, you will be charged the full amount.

Q:  I want to cancel (change) my reservation (including last-minute or same-day cancellations).

A: You can cancel or modify your reservation through the TableCheck reservation page. Please note that modifications cannot be made within 24 hours of your reserved time. Additionally, cancellations made within 24 hours will incur a 100% cancellation fee.

Q:  Can I change the number of people in my reservation?

A: You can change the number of people via TableCheck up to 24 hours before your reservation time. Changes are not allowed within 24 hours. If fewer people show up on the day, the full charge for the reserved number of guests will still apply.

Q:  Is [Month][Day] at [Time] available?

A: You can check availability on our reservation page, so please verify it yourself.

Q:  Can you notify me if there's a cancellation?

A:We’re sorry, but we can’t provide notifications for cancellations as our staff are unable to monitor bookings in real-time due to high reservation demand. Please check our booking platform regularly for available slots.

Q: How far in advance can I book a reservation?

A: Reservations can be made up to one month in advance.

Q:  Can children enter the cafe?

A: Only customers 6 years of age or older are allowed to enter, and children aged 6 to 12 must be accompanied by a guardian. Please note that there will be a charge for any accompanying guests as well.

Q:  What is the ¥50 charge when making a reservation?

A: The ¥50 charge is a deposit to verify your credit card. It will be refunded after the verification process is complete.

Q:  Do children have the same fee?

A: Yes, the fee is the same for all ages.

Q:  Is there parking available?

A: There are several paid coin parking lots nearby, but availability is not guaranteed. We recommend using public transportation such as trains, taxis, or buses to visit us.

Q:  Can I make special requests for birthdays or other occasions?

A: Unfortunately, we are unable to accommodate special requests.

Q:  Can I see the capybaras taking a bath (in the pool)?

A: We do not publicly display the capybaras in the large pool. However, during the 12:00 PM session, they may take a small bath in a smaller tub. Please note that this depends on factors such as the season, temperature, and weather, and may not be available every day. (In particular, the pool is not available during the winter season.)

Q:  I left something behind at the cafe...

A: Forgotten items will be kept for one week only, and customers are kindly requested to come to the cafe to collect them during business hours. Please note that we do not offer shipping or delivery services for lost items.

Q:  Can I get a receipt for the usage fee (including cancellation fees)?

A: You can issue it yourself through the TableCheck reservation page.